Procesa UK - Clients

Banking
o Barclays Retail Banking - delivered telephone support improvements
o ING Bank, Amsterdam - delivered Disaster Recovery solution
o Nordea Bank AB, Helsinki - prepared a secure payment screening platform
o Nordea Bank AB, Stockholm - improved B2B customer services

Telecom
o British Telecom, Belfast - prepared a shared service centre
o British Telecom, London - improved project management services
o British Telecom, London - reduced cost global network service
o Carphone Warehouse, London - interim IT services management
o Liberty Global, Amsterdam - prepared launch mobile telephony service
o Qatar Telecom, Doha - delivered global network services with AT&T
o T-Mobile, The Hague - implemented revenue reconciliation solution
o Vodafone Group, Newbury - delivered business change projects
o Vodafone Group, Newbury - performed cost & benefit analysis
o Vodafone Group, Newbury - test management secure iCloud hosting service
o Vodafone UK, Newbury - prepared launch of call centre tools

Professional Services
o EduAction, London - established pupil database services
o GE Power / Magik Circle, Cambridge - managed software development project
o KPMG, USA - delivered global VPN service
o Lucent Technologies, Amsterdam - WiFi Product Development Manager
o Progress Corporation, Cologne - Interim Director Professional Services
o Siemens, Munich - improved customer services
o Telent, London - delivered service improvements